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The lady at the trash collection company said, "yes, we take king-sized mattresses, but you either...

Complaints suck, and apps like Nextdoor or Facebook make it infinitely worse to deal with them....

Empathy is the key to building ease into our businesses. It is crucial to try to picture every...

I have never heard about any lawn/landscape issue as much as I have heard about army worms in the last...

10-12 years ago, my wife and I bought a lousy looking one-gallon redbud tree from a big box store, as a sort of new-home impulse buy. That...

For over 15 years, Focal Point has worked with Project EverGreen to bring the benefits of green spaces to communities across the...

Focal Point recently had the opportunity to get some open-ended qualitative feedback from a group of our clients and...

Clients and homeowners often don't know as much as you and your staff do about grubs, or aeration, or even proper...

The world has changed a lot in the last year, in ways few of us could have...

This is part 3 of a 3-part...